Terms & Conditions

It is very important that you (and your parents, if you're under 18) read these terms and conditions carefully - they set out the basis on which you are allowed to use this website and our services.

By using this site you and your parents agree to abide by the following terms and conditions. We may change these rules from time to time and it is your responsibility to keep up to date with any changes.

If you have any questions about them or don't accept them, please contact Vizwoz before using this website.

  1. Who are we?

    These terms and conditions relate to our website at www.vizwoz.com. We are Vizwoz Limited, a company registered in England and Wales at Companies House. Our registered office is 55 Colmore Row, Birmingham, West Midlands B3 2AS and our registered number is 06458745. We operate from 214 Baskerville House, Broad Street, Birmingham B1 2ND.

    You can contact us by email at help@vizwoz.com.

  2. Using our website and services

    You can use this website for your own personal use. We can't guarantee that the website will stay the same - we might change or remove it. You need to register to use the services provided on this website.

    When you register, you must provide us with your correct information in the fields marked with a star. You will be asked for a username and password, which are private to you. You must ensure these log-in details are kept confidential and secure. You will be responsible for any access to the website by anyone using your log-in details. We may withdraw your access to the website at any time.

    This website and its contents are protected by intellectual property rights, and either belong to us or are licensed to us to use. You may not copy or use them without our consent in writing.

  3. Our liability to you

    These terms and conditions do not exclude our liability (if any) to you for:

    • personal injury or death resulting from our negligence;
    • fraud; or
    • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

    We can't guarantee that this website or the services will be:

    • compatible with all or any hardware and software which you may use;
    • available all the time or at any specific time; or
    • accurate and up to date. But we try. However, the information on this website is given for general information and interest purposes only, and you should not rely on it. We recommend that you take further advice or seek further guidance before taking any action based on the information contained on this website.

    We are only liable to you for losses which you suffer as a direct result of our breach of these terms and conditions.

    We are not responsible to you for any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

    You may have other rights granted by law, and these terms and conditions do not affect these except if the two are inconsistent. If this is the case then these terms and conditions will override any other rights which you may have, unless this is not permitted by laws.

  4. Linking

    We may link to other websites. When we do this, we will try and make it as clear as possible that you are leaving our website. We are not responsible for these websites in any way, and do not endorse them. You should check their terms and conditions and privacy policy when you visit them.

    You may link to this website from another website if you:

    • link only to the homepage of the website at www.vizwoz.com;
    • don't create frames or any other border around the website;
    • comply with all relevant laws and regulations on the website or platform you are linking from
    • link only from a website or websites that are suitable for children of a young age and do not contain any content that is distasteful, obscene or otherwise unsuitable for children under 18; and
    • don't imply that we endorse or are associated with your (or any other) website, product or service.
  5. Our Contract

    These terms and conditions deal with your access to this website and any goods or services you purchase from us.

    If you make a contract with a third party who is named or referred to on this website, you should make sure that you are happy with the terms of that contract and take legal advice if necessary.

    Please note that we may not necessarily keep a copy of these terms and conditions and your order. We advise you to print a copy of them for your information in the future.

    Our contract and all communications between us will be in English.

  6. Purchasing from us

    These terms and conditions form the entire agreement for the purchase of the services from us and supersede any prior agreement with you relating to the services.

    To purchase goods or services from us you must if under 18, have the consent of your parent or legal guardian.

    When you register to use the services, we will ask you to confirm that the details that you have provided and the services that you have requested are correct before you proceed to the checkout. It is your responsibility to ensure that your registration is correct before submitting it to us.

  7. Paying for the services

    The prices on our website include all taxes, including VAT, which you may have to pay in respect of the goods and services.

    You must pay for the services when you register. If we are unable to accept your registration for any reason then we will either not debit your debit/credit card or refund any money we have already debited in respect of that order.

  8. Customer Services

    If you have any questions about the services or need assistance with the services, email our customer services department at the address above or help@vizwoz.com.

  9. Disputes

    If you have any complaint about this website or any of the goods or services we provide, you should contact us at help@vizwoz.com and we will try and resolve it as soon as possible.

    However, if we have a dispute regarding your use of the website or these terms and conditions, the courts will use English law to determine that dispute. If you wish to take legal action against us, as we are a UK company you should do so in the English courts only.