Please read this policy carefully as it sets out how we use your (or if you are the parent, your child's) personal information. Vizwoz Limited is subject to UK privacy and data legislation and the use we make of your informaton may not comply with the privacy and/or data laws of the country in which you are based. Please see the terms and conditions for Vizwoz Limited's full details.

If you have any questions about this policy or do not agree with it, please contact our Customer Services at dataprotection@vizwoz.com before using this website.

We may change this policy from time to time by updating this page. You should check this page

1. What information do we collect?

   The types of information we may request are:
   • contact information - your name, address, postcode and other contact information including email address and telephone/mobile number;
   • credit card and billing details if you are buying certain enhanced services;
   • general information about you - your personal or professional interests, experiences with our products and services or other products and services and your contact preferences;
   Some information is required information and you'll see that indicated by a star (*), but other information is optional and if you don't want to give it to us, don't worry. But it will help us to improve our products and services if you do, so we'd be very grateful if you did. We may also retain copies of any correspondence you send us, or any materials you post on the website.

2. What do we do with the information we collect?

   We use this information for all sorts of reasons! The main reason we use this information is to provide you with the website and our products and services (whether available via the website or offline). We also use the information for:
   • internal record keeping;
   • product development;
   • answering your queries;
   • contacting you for market research and marketing (for more on this see below).
   We may contact you by e-mail, phone, or mail, unless you have registered with the appropriate Preference Service or opted for us not to do so.

3. Direct Marketing

   We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may send you such information by mail or telephone unless you have registered with the appropriate Preference Service or have asked us not to. We don't provide your personal information to other companies for their marketing purposes without your explicit consent.
   
   However, we may aggregate anonymised information based on your personal information and disclose this to advertisers and other third parties. If at any time you do not want your information used for direct marketing purposes please contact our data protection compliance officer at dataprotection@vizwoz.com.

4. Email marketing

   We would also like to provide you with the information above by email. However, we appreciate that email "spam" is a problem! If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products by email, unless you have asked us not to do so.
   
   If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so. Otherwise, when you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by email. If you decide at any time that you no longer wish to receive marketing emails from us, please contact our data protection compliance officer at dataprotection@vizwoz.com. We will always give you an opportunity to unsubscribe from receiving any marketing from us in each communication we send to you.

5. Who do we share this information with?

   We may share your personal information with companies performing services on our behalf (such as direct marketing agents or courier services) who will only use the information to provide that service.
   
   We may also share your personal information with other members of our corporate group, or a purchaser or potential purchaser of our business. In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

6. How to get copies of or amend the information we have collected

   Under the Data Protection Act 1998, you may request details of personal information which we hold about you, or your child if they are not capable of exercising this right themselves. A small fee will be payable. If you would like a copy of this information please write to our Data Protection Compliance Officer at dataprotection@vizwoz.com.
   
   We take steps to verify the identity of anyone requesting information about a child and to ensure that person is in fact the child's parent or legal guardian. If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.

7. Security

   We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

8. Linking

   We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

9. Phishing

   Phishing attempts to steal consumer's personal details and financial account details. "Phishers" use fake or "Spoof" emails to lead consumers to counterfeit websites where the consumer is tricked into entering their personal details, such as credit card numbers, usernames and passwords.
   
   WE WILL NEVER SEND EMAILS ASKING YOU FOR SUCH DETAILS AND VIZWOZ STAFF WILL NEVER ASK YOU FOR YOUR PASSWORD.
   
   If you do receive such an email or are asked for your password by anyone claiming to work for Vizwoz please forward the email or report the incident to dataprotection@vizwoz.com.

10. A Final Note to Parents

    The Internet offers a world of opportunity for children. Your guidance and involvement are essential to help ensure that children have a safe and rewarding online experience. We encourage you to explore the Get CyberSavvy! program.
    
    Get CyberSavvy! helps families learn how information flows online so they can use the Internet in ways that protect their privacy and well-being. It also contains a number of valuable resources to help parents and children be aware of and express their preferences about information that is collected online and how it is used.
    
    Your efforts to instil responsible information practices will help steer your children to age-appropriate sites and will go a long way toward ensuring that your children have enriching experiences online.
    

11. Effective Date, Updates and Acceptance

    Your use of the Website is subject to this Policy, the Terms and Conditions and Acceptable Use Policy. By using this Website, you are accepting the practices set out in this policy.
    
    We reserve the right to modify this policy at any time by posting the changes on this page. Your continued use of any portion of our website following posting of the updated policy will constitute your acceptance of the changes.

12. Cookies

    We use cookies on the website.
    
    Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website.
    
    You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies". You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting allaboutcookies.