Frequently Asked Questions

Search the Vizwoz FAQs

Is Vizwoz safe?

Vizwoz is a safe, friendly environment for kids to chat, hang out and make new friends.

Vizwoz is moderated throughout the day, the site discourages inappropriate or undesirable chat in favour of constructive and enjoyable fun. The moderation team ensures that users are behaving according to the site rules at all times and no unsavoury material can be circulated.

We use a bespoke designed swear filter, which denies users to not only swear, but share personal information (such as email and MSN accounts)

Who moderates Vizwoz?

Vizwoz is moderated by VizCops - A friendly, dedicated team of moderate the site round the day and are responsible for ensuring users safety.

There are payments to Vizwoz on my phone bill/credit card, what are they?

Payment for V$ is taken from your phone bill/credit card if V$ have been ordered

We clearly state that users need to get the bill payers permission before buying Vizdollars.

We are unable to make refunds.

How can I get in touch if I have a problem?

For queries and questions you can use the 'Contact' link in the page footer to get to our Contact form.

Who are the Vizcops?

The Vizcops are responsible for moderating the site and watching out for users safety. They can remove users who are bullying others or causing trouble, and can easily reached by site users to answer queries and help with problems on-site.

How can I help my child stay safe online?

Make sure your child knows that people may not always be who they say they are, and the dangers inherent in sharing personal information such as phone numbers, home addresses and MSN/email addresses and what school they attend. The Vizcops will block these messages and when they see them they will talk with users about the dangers of sharing their information.

Who moderates Vizwoz and what do they do?

The moderation team are known as Vizcops and watch the site at all times to ensure that users are behaving according to site rules and that no users are being bullied or made uncomfortable.

Vizcops can be contacted in the virtual world by using the Report Abuse button in the menu, and in the forums by pressing the Report button next to a post.

The Vizcops are easily recognisable by their blue police style uniforms and stylish sunglasses. Please remember the VCs are watching the whole site and may be helping other users when you call - we know waiting can be frustrating, but remember we have lots of members to look after!

I didnt get a reply from Vizwoz Help - why is that?

We read every message, and we will try to reply to you as soon as we can, if you need us to.

However, there are a few reasons why you might not have got a reply:

The helpdesk is busy or closed:
We try to reply within 24 hours, but this may take longer during school holidays or at weekends, or when no staff member is available to check the helpdesk.

You didn't leave a valid email address for us to reply to:
If you don't leave a real email address or you have typed it wrong, we won't be able to send you a reply!

Your email account is blocking us:
Some email providers (like Hotmail or Yahoo) might mark Vizwoz emails as junk mail by mistake. If you think this might be the case; check your Junk or Spam folder in case our reply has gone there.

Your email was rude:
If you use bad language or swear at us, then you are not likely to get a reply.

How do I become a Gold Member?

To become a Gold Member you must first be a Silver Member, and then you can verify your parents email address

Make sure you are logged in then click 'Settings' underneath your avatar in the top right corner of the website, and then go to 'Parental Consent' (only shown if you are a Silver Member), or click here.

You will receive V$500, a special Gold Member Dunnit, and some special effects tools that are exclusive to Gold Members!